Side Dishes & Salad: Returns, refunds and cancellations

Unfortunately, due to the nature of our products (food items), they are unable to be returned or exchanged due to change of mind or difference in taste/product preference. Gift cards are also unable to be returned or exchanged.

You can read our returns, exchanges, refunds and cancellation policy here.

We understand that sometimes circumstances can rapidly change, and a cancellation may be the only option.

Please email us at hello@buttersweet.com.au at least 24 hours prior to the scheduled delivery date. Your order will be refunded less the cancellation and administration fee of $10 (note: this fee may be waived at our discretion). This fee covers the loss of print materials used in the preparation of your order that cannot be reused by our business (e.g. cards with your message to the recipient, printed material specific to your order).

Unfortunately, orders cancelled within certain timeframes will not be refunded, for example, orders scheduled for next day delivery but cancelled after 3pm AEDT the day prior to delivery, including orders cancelled whilst enroute for delivery.

You can read our returns, exchanges, refunds and cancellation policy here.

The cancellation and administration fee of $10 covers the loss of print materials used in the preparation of your order that cannot be reused by our business (e.g. cards with your message to the recipient, printed material specific to your order). This fee may be waived at our discretion, however, this depends on when we receive your cancellation request (e.g. immediate cancellation requests received prior to the preparation of print materials will not be subject to the fee as no work has been undertaken).

You can read our returns, exchanges, refunds and cancellation policy here.

We offer one location and one delivery attempt for all orders. Sometimes we are unable to deliver your order, for example:
• there was no one at the delivery location, and either express authority to leave the delivery unattended was not provided or is not eligible to be provided (e.g. business location, inaccessible building or delivery includes alcohol) or express authority cannot be relied upon as the location is inaccessible or there is no safe/appropriate place to leave the delivery
• the delivery address provided was incorrect or details provided were insufficient to effect delivery (e.g. apartment building number, but no apartment number provided)
• the recipient is not known at the delivery address provided or has moved
• the recipient is no longer at the delivery address provided (e.g. checked out from hotel, discharged from hospital)
• recall and redelivery was requested by the sender or the recipient
• the delivery was refused by the recipient.

In these instances, we will contact you via email to advise options for redelivery ($15 fee) or pick up (free). An invoice for the redelivery fee will only be generated where you have requested redelivery of the item.

Please note, redelivery fees will not be applicable where:
• delivery was made to an incorrect address, but correct delivery information was provided (i.e. driver error); or
• damage occurred in transit and replacement is required.

All our gift deliveries are carefully hand packed on the day of delivery, with photos taken at the time of packing and at the time of delivery. We take the utmost care to ensure your delivery includes all items, however, we’re also human, and sometimes mistakes happen. If you consider your delivery is missing an item, please reach out to us via email at hello@buttersweet.com.au with photographic evidence. If our photos match, and an item is indeed missing, we will either issue a refund commensurate to the item missing from the order or arrange for delivery of the item to you, free of charge. Please note, we do not issue refunds for items that go missing after delivery has been accepted, or left unattended with express authority to do so.

All product specifications are subject to change at our discretion, and that actual products received may vary to the information or image provided. This is due to the fact that sometimes items suddenly become unavailable, are discontinued or are supplied to us damaged. In these instances, the replacement item in your gift will be of equal or higher value than the item that is unavailable. We will also communicate this change to you via email as soon as possible, and prior to delivery.

You can read our returns, exchanges, refunds and cancellation policy here.

All our gift deliveries are carefully hand packed on the day of delivery, with photos taken at the time of packing and at the time of delivery, and then matched to your order invoice. We take the utmost care to ensure your delivery is the one you ordered, however, we’re also human, and sometimes mistakes happen. If you consider your delivery is incorrect, please reach out to us via email at hello@buttersweet.com.au with photographic evidence. If it is found that your delivery is indeed incorrect, we will either issue a full refund or arrange for the correct product to be delivered to you as soon as is possible (note: this may be the next available delivery day). Please note, we do not issue refunds for items that go missing after delivery has been accepted, or left unattended with express authority to do so.

All product specifications are subject to change at our discretion, and that actual products received may vary to the information or image provided. This is due to the fact that sometimes items suddenly become unavailable, are discontinued or are supplied to us damaged. In these instances, the replacement item in your gift will be of equal or higher value than the item that is unavailable. We will also communicate this change to you via email as soon as possible, and prior to delivery.

You can read our returns, exchanges, refunds and cancellation policy here.

All gift hampers are carefully hand packed on the day of delivery, with photos taken at the time of packing and at the time of delivery. This means we take the utmost care and make all attempts to ensure we do not pack or deliver damaged or defective products, however, we’re also human, and sometimes mistakes happen. If you consider your delivery is damaged or defective in anyway, please reach out to us via email at hello@buttersweet.com.au with photographic evidence and clear reasons to support your case. If our photos match, and a product is indeed damaged or defective, we will either issue a refund commensurate to the product in question or arrange for delivery of a new product to you, free of charge.

Please note, we do not issue refunds for damage that occurred after delivery has been accepted, or left unattended with express authority to do so.

You can read our returns, exchanges, refunds and cancellation policy here.

Oh dear! On the very rare chance that this has occurred, please reach out to us at hello@buttersweet.com.au with your order confirmation email attached. If your order was scheduled for delivery that day, and that order was not received because we failed to deliver your gift, we will absolutely refund the full cost of your order.

Before reaching out to us, it is important to check the date for delivery on your order confirmation email, as deliveries will only be made on the date you selected at checkout.

Please note, we do not issue refunds for orders that go missing after delivery has been accepted, or left unattended with express authority to do so.

You can read our returns, exchanges, refunds and cancellation policy here.

We use the images on our website to carefully hand pack your order into the packaging outlined in the product description. We take the utmost care to ensure your delivery looks like our website imagery, however, it is important to remember that those photos were taken in a controlled environment (i.e. were not transported in a vehicle from one location to another) and some movement of the items in your gift may occur. We also take photos at the time of packing and at the time of delivery, and compare them for quality purposes. Although rare, if an item has moved significantly during transport, we will discuss this with the recipient on arrival and document the condition on our delivery acceptance form. To date, we have not had any instances where movement has been significant enough to be considered damage.

Please note that all product specifications are subject to change at our discretion, and actual products received may vary to the information or image provided. This is due to the fact that sometimes products suddenly become unavailable, are discontinued or are supplied to us damaged. In these instances, the replacement item in your gift will be of equal or higher value than the item that is unavailable. We will also communicate this change to you via email as soon as possible.

If you consider there is an issue with your delivery, please reach out to us via email at hello@buttersweet.com.au with photographic evidence and we can discuss further. Please note, we do not issue refunds for damage that occurred after delivery has been accepted, or left unattended with express authority to do so.

You can read our returns, exchanges, refunds and cancellation policy here.

Oh dear, we are so sad to hear this! On the very rare chance that this has occurred, please reach out to us at hello@buttersweet.com.au with your order confirmation email attached and we can discuss further. We absolutely want to make sure you are satisfied with your experience with us and want to understand more about what you are unhappy about. Depending on the situation, a partial or full refund may apply, however, we’re unable to conclusively advise the outcome without discussing with you further.

You can read our returns, exchanges, refunds and cancellation policy here.