Dessert: Delivery

All suburbs in Canberra, plus some surrounding areas of NSW: Crestwood, Googong, Greenleigh, Gundaroo, Jeir, Jerrabomberra, Karabar, Murrumbateman, Queanbeyan, Royalla, Springrange, Sutton, The Ridgeway, Wallaroo. A full list of delivery areas can be found here.

Our website has been calibrated to exclude delivery outside our current delivery zone, however, sometimes orders sneak through. If an order is placed for delivery to an area outside our delivery zone, we will reach out to you via email to arrange a full refund or request that your delivery be redirected to an alternative location within our delivery zone.

We deliver Tuesday through Saturday, excluding public holidays. Unless otherwise advised, we are closed on Sundays, Mondays and public holidays due to child caring responsibilities.

We deliver Tuesday through Saturday, excluding public holidays. We are closed on Sundays, Mondays and public holidays due to child caring responsibilities (unless otherwise advised).

Orders placed through our website are eligible for a $15 flat rate delivery fee regardless of location across our delivery zone. Please note, this fee applies per delivery location (i.e. one location, one delivery fee). If you would like to place a bulk order for delivery to multiple locations, please contact us at hello@buttersweet.com.au at least 48 hours prior to your preferred delivery date and we will provide you with an appropriate delivery quote based on the delivery locations provided.

Please note, corporate and event orders are subject to different delivery fees to accommodate specific delivery timeframe requests and locations that may fall outside our regular delivery zone. Please contact us at hello@buttersweet.com.au at least one week prior to your preferred delivery date to discuss.

Yes, we do! You can place an order up to two months in advance, or as short as the day prior to delivery. You must select the correct date for delivery, including next day, as deliveries will only be made on the date that has been selected.
• Orders placed by 3pm AEDT Monday to Friday are available for next day delivery Tuesday to Saturday.
• Orders placed after 3pm AEDT Friday, or on Saturday or Sunday, are next available for delivery on Tuesday.

We do not currently offer postage of our gifts outside of Canberra due to the nature of most of the edible products included in the gift hampers, but we are looking into how we can offer this option for our gift boxes that do not include baked items. Watch this space!

We do! If you would prefer to collect your order, select Pick Up at checkout and you will be provided with the pick up address. Pick up is free of charge, and available from our registered location in Moncrieff, ACT. Please note, pick up hours are strictly 8.30-9.30am AEDT and 5-6pm AEDT, Tuesday to Saturday.

Unfortunately, we do not offer delivery time slots. Our delivery run is carefully planned with efficiency and proximity of locations in mind, which changes from day-to-day based on orders received. For this reason, we cannot advise or guarantee that your order will be delivered at a specific time. However, if you are aware that the recipient will only be available for certain time periods, please include this information in the notes section (e.g. "Recipient finishes work at 3pm - please deliver to the business address before that time") and we will bear that information in mind when planning the delivery route. If you require your order for a specific time, we recommend selecting Pick Up at checkout.

Deliveries commence from 10am AEDT, Tuesday to Saturday, and typically conclude around 4pm AEDT (*holidays and special occasions excluded).

Please note, holidays and special occasions (e.g. Valentine’s Day) are subject to different delivery timeframes. Delivery timeframes for those occasions will be advertised on our website, social media pages and communicated via email to our subscribers.

Your order will be delivered on the date you selected at checkout. Deliveries commence from 10am AEDT, Tuesday through Saturday, and typically conclude by 4pm AEDT (*holidays and special occasions excluded). Unfortunately, we cannot advise or guarantee that your order will be delivered at a specific time, as we carefully plan our delivery route with efficiency and proximity of locations in mind.

On standard delivery days (*holidays and special occasions excluded), the recipient will receive a text message with an estimated timeframe for arrival (typically a two-hour window). This text message will be sent to the contact number entered for the recipient at checkout.

If you require your order for a specific time, we recommend selecting Pick Up at checkout.

Please note, holidays and special occasions (e.g. Valentine’s Day) are subject to different delivery timeframes. Delivery timeframes for those occasions will be advertised on our website, social media pages and communicated via email to our subscribers.

No, we do not deliver to PO boxes.

Yes, we do. Please include as much information as possible, including the full name (given at admission), building, ward and room number for your recipient. We also recommend that you contact the hospital to check if there are any specific restrictions or instructions applicable to your delivery (e.g. some wards do not permit delivery of certain products).

Yes, we ensure that deliveries to schools are scheduled on the delivery run between 10am and 2.30pm AEDT. Our delivery run is carefully planned with efficiency and proximity of locations in mind, but we also pay close attention to delivery locations at schools and businesses. Further, we are also grateful for information about the recipient’s movements in the notes section of your order (e.g. "Recipient finishes work at 2pm - please deliver before that time").

If you would like to place a bulk order for delivery to multiple locations, please contact us at hello@buttersweet.com.au at least 48 hours prior to your preferred delivery date.

Unfortunately, this is not possible through our website. If you would like to place a bulk order for delivery to multiple locations, please contact us at hello@buttersweet.com.au at least 48 hours prior to your preferred delivery date.

Deliveries commence from 10am AEDT, Tuesday to Saturday, and typically conclude around 4pm AEDT (*holidays and special occasions excluded). Prior to dispatch, your order will be updated in our system to “Out For Delivery”, and a notification stating the same will be emailed to the email you used at checkout.

On standard delivery days (*holidays and special occasions excluded), the recipient will receive a text message with an estimated timeframe for arrival (typically a two-hour window). This text message will be sent to the contact number entered for the recipient at checkout. Please ensure you enter the best contact number for the recipient in this section. If you choose to use your contact number for this section, you will be the person who receives the text message and who we call if there are any issues at the time of delivery. Please note, this may result in delivery being unable to be effected if the recipient is not home at the time of delivery, which is why we recommend entering the best contact number for them at the recipient field and entering your best contact number at the sender field.

Please note, holidays and special occasions (e.g. Valentine’s Day) are subject to different delivery timeframes and processes. Delivery timeframes for those occasions will be advertised on our website, social media pages and communicated via email to our subscribers.

Deliveries commence from 10am AEDT, Tuesday to Saturday, and typically conclude around 4pm AEDT (*holidays and special occasions excluded). Once delivered, your order will be updated in our system to “Delivered”, and a notification stating the same will be emailed to the email you used at checkout.

On standard delivery days (*holidays and special occasions excluded), the sender will receive a text message to confirm delivery has been effected. This text message will be sent to the contact number entered for the sender at checkout. Please ensure you enter the best contact number for yourself in this section.

Please note, holidays and special occasions (e.g. Valentine’s Day) are subject to different delivery timeframes and processes.

For safety purposes, we do not currently offer live delivery tracking.

On standard delivery days (*holidays and special occasions excluded), the recipient will receive a text message with an estimated timeframe for arrival (typically a two-hour window). This text message will be sent to the contact number entered for the recipient at checkout. Please ensure you enter the best contact number for the recipient in this section. If you choose to use your contact number for this section, you will be the person who receives the text message and who we call if there are any issues at the time of delivery. Please note, this may result in delivery being unable to be effected if the recipient is not home at the time of delivery, which is why we recommend entering the best contact number for them at the recipient field and entering your best contact number at the sender field.

Please note, holidays and special occasions (e.g. Valentine’s Day) are subject to different delivery timeframes and processes. Delivery timeframes for those occasions will be advertised on our website, social media pages and communicated via email to our subscribers.

No, we don’t think so! The text message is simple in nature, and merely states that a delivery from Butter Sweet will arrive between a certain timeframe to a particular address. It does not indicate what gift is being sent, or who sent it. We have found this to be the most effective way to ensure that delivery can be effected in a timely manner, whilst also significantly reducing the need for redelivery or subsequent pick up. For example, the recipient can provide express authority to leave (where applicable, and if the sender has not already done so), or amend incorrect delivery details prior to the delivery run commencing.

However, if you are concerned, you can absolutely choose to use your contact number for the recipient. Please bear in mind that this means you will be the person who receives the text message and who we call if there are any issues at the time of delivery. This may result in delivery being unable to be effected if the recipient is not home at the time of delivery, which is why we recommend entering the best contact number for them at the recipient field and entering your best contact number at the sender field.

Please note, holidays and special occasions (e.g. Valentine’s Day) are subject to different delivery timeframes and processes.

Our products include food items such as baked goods and chocolates. For this reason, we prefer to hand deliver our gifts to the recipient to ensure maximum quality and protection of the product.

We will not leave any delivery unattended at a delivery location without express authority to do so. Express authority can be provided when checking out via the website, or by the recipient on the day of delivery via the anticipated delivery timeframe text message.

Express authority to leave the delivery unattended at the delivery location can only be provided where the following conditions are met:
• the delivery location must be accessible, meaning
o the address must be a residential address, and
o the address must not be in a townhouse complex, apartment building or other structure that requires swipe card, pin or key entry to access the front door of the delivery address; and
• the delivery location must be safe, meaning
o any pets are restrained, and
o there is a protected spot for the delivery to be left that is undercover, protected from heat and direct sunlight, dry and sheltered from inclement weather (particularly rain), free from pets (e.g. dogs) and pests (e.g. ants), and safe from theft by passersby; and
• the recipient or suitable other person will arrive at the property within six hours of delivery; and
• the delivery does not include alcohol (see further information below).

If express authority has been provided, but the delivery driver arrives at the delivery address to discover the above conditions are not met, the delivery will not be left at the address. Reasons for this decision will be provided in writing to the person who provided express authority, and pick up or redelivery will need to be arranged at their expense. Although rare, this typically occurs where we cannot access the apartment building of the recipient, or it is raining and there is no sheltered, dry location to leave the delivery without it being immediately damaged.

We are responsible for delivering your order to the nominated delivery address and ensuring your order arrives at that location undamaged. As the buyer/sender, you are responsible for determining whether your recipient (or another suitable person) will be at that delivery address on the day of delivery. If you are unsure, we recommended that you check with your recipient before placing an order.

Where a delivery includes alcoholic products
Paragraph 8A(2)(b) of the Liquor Act 2010 (ACT) permits the inclusion of alcohol in our products where the liquor supplied does not exceed 1.5L and has a value not exceeding half the sale price of the product. Butter Sweet supports the responsible service of alcohol. It is an offence to supply alcohol to a person under the age of 18 years. Persons under the age of 18 years are not permitted to purchase or accept delivery of any of our products that include alcohol.

Products that include alcohol will not be left at any delivery location, as they are ineligible for express authority to leave unattended and must be accepted in person by a person over the age of 18 years. The delivery driver may ask them to present valid photo identification to verify their age. Where possible, if the recipient is under the age of 18 years or refuses to present valid photo identification when asked, the delivery driver will remove the alcoholic element from the delivery. In this situation, Butter Sweet will contact the person who placed the order to arrange an appropriate refund commensurate to the item removed from the order, or to notify available options for pick up or redelivery of the order where the alcoholic element cannot be removed.

Send us an email ASAP at hello@buttersweet.com.au or call or text us on 0432 114 566 with the correct delivery instructions. Please note, fees may apply to make changes to your order, for example, there is a $15 redirection fee for a change of delivery address after 9am AEDT on the day your order is scheduled to be delivered. (These fees may be waived at our discretion, but, if applicable, will be fully communicated to you before any changes are made to your order.)

We offer one location and one delivery attempt for all orders. Sometimes we are unable to deliver your order, for example:
• there was no one at the delivery location, and either express authority to leave the delivery unattended was not provided or is not eligible to be provided (e.g. business location, inaccessible building or delivery includes alcohol) or express authority cannot be relied upon as the location is inaccessible or there is no safe/appropriate place to leave the delivery
• the delivery address provided was incorrect or details provided were insufficient to effect delivery (e.g. apartment building number, but no apartment number provided)
• the recipient is not known at the delivery address provided or has moved
• the recipient is no longer at the delivery address provided (e.g. checked out from hotel, discharged from hospital).

Where we are unable to effect delivery due to ineligible express authority to leave the delivery unattended, or incorrect or incomplete delivery details or instructions, your order will be returned to our base for collection or redelivery. We will contact you via email to advise options for redelivery ($15 fee) or pick up (free). An invoice for the redelivery fee will only be generated where you have requested redelivery of the item.

If you discover that your recipient is no longer at the original delivery location, please send us an email ASAP at hello@buttersweet.com.au or call or text us on 0432 114 566 with the new delivery location. Please note, fees may apply to make changes to your order, for example, there is a $15 redirection fee for a change of delivery address after 9am AEDT on the day your order is scheduled to be delivered. (These fees may be waived at our discretion, but, if applicable, will be fully communicated to you before any changes are made to your order.)

We offer one location and one delivery attempt for all orders. Sometimes we are unable to deliver your order, for example:
• there was no one at the delivery location, and either express authority to leave the delivery unattended was not provided or is not eligible to be provided (e.g. business location, inaccessible building or delivery includes alcohol) or express authority cannot be relied upon as the location is inaccessible or there is no safe/appropriate place to leave the delivery
• the delivery address provided was incorrect or details provided were insufficient to effect delivery (e.g. apartment building number, but no apartment number provided)
• the recipient is not known at the delivery address provided or has moved
• the recipient is no longer at the delivery address provided (e.g. checked out from hotel, discharged from hospital)
• recall and redelivery was requested by the sender or the recipient
• the delivery was refused by the recipient.

In these instances, we will contact you via email to advise options for redelivery ($15 fee) or pick up (free). An invoice for the redelivery fee will only be generated where you have requested redelivery of the item.

Please note, redelivery fees will not be applicable where:
• delivery was made to an incorrect address, but correct delivery information was provided (i.e. driver error); or
• damage occurred in transit and replacement is required; or
• in the case of an emergency.

In those instances, we will contact you via email to discuss available options.

On the very rare occasion that this occurs, we will contact you via email and phone to discuss available options. Please note, we offer one location and one delivery attempt for all orders, and the refusal of a recipient to accept a delivery is not grounds for a refund.

On most occasions, yes! We take a delivery acceptance form to all deliveries, which will need to be signed unless eligible express authority to leave the delivery unattended has been provided. This provides protection for both you and us, as it provides evidence of delivery. When delivering your gift, we confirm the name and delivery location with the person accepting the delivery, and make a note of this on the form. The form is then securely stored by us in a delivery file and destroyed after an appropriate length of time.

Before reaching out to us, it is important to check the date for delivery on your order confirmation email, as deliveries will only be made on the date you selected at checkout.

Deliveries commence from 10am AEDT, Tuesday to Saturday, and typically conclude around 4pm AEDT (*holidays and special occasions excluded). Prior to dispatch, your order will be updated in our system to “Out For Delivery”, and a notification stating the same will be emailed to the email you used at checkout. Once delivered, your order will be updated in our system to “Delivered”, and a notification stating the same will be emailed to the email you used at checkout.

On standard delivery days (*holidays and special occasions excluded), the recipient will receive a text message with an estimated timeframe for arrival (typically a two-hour window). This text message will be sent to the contact number entered for the recipient at checkout. Please ensure you enter the best contact number for the recipient in this section. If you choose to use your contact number for this section, you will be the person who receives the text message and who we call if there are any issues at the time of delivery. Please note, this may result in delivery being unable to be effected if the recipient is not home at the time of delivery, which is why we recommend entering the best contact number for them at the recipient field and entering your best contact number at the sender field.

If it is a standard delivery day, and you have not received your order by the estimated timeframe for arrival that was communicated in the text message sent to the number entered for the recipient, or it is now later than 5pm AEDT, please call us on 0432 114 566 and we will urgently look into the matter for you.

Please note, holidays and special occasions (e.g. Valentine’s Day) are subject to different delivery timeframes and processes. Delivery timeframes for those occasions will be advertised on our website, social media pages and communicated via email to our subscribers.

Oh dear! On the very rare chance that this has occurred, please reach out to us at hello@buttersweet.com.au with your order confirmation email attached and we will urgently investigate what has occurred. If your order was delivered to an incorrect address despite you providing correct delivery instructions (i.e. driver error) we will absolutely refund the full cost of your order. However, we do not issue refunds for orders that go missing after delivery has been accepted, or left unattended with express authority to do so.